Understanding the Live indicator
Most screens in the app update themselves. As things change — a release moves forward, a check finishes, a teammate makes an edit — you see it happen without reloading the page. The small status dot near the top of the screen tells you how fresh what you're looking at is.
Here's what each state means, in plain terms.
#What the indicator states mean
Live
Everything is up to the moment. The page has an open connection to the app and new changes appear the instant they happen. This is the normal, healthy state — you don't need to do anything.
Reconnecting
The live connection dropped for a moment and the app is quietly reaching back out to restore it. This happens for ordinary reasons — your device went to sleep, your Wi-Fi hiccuped, you switched networks, or you left the tab in the background for a while. It usually clears on its own within a few seconds. You don't need to refresh.
Stale
The app hasn't been able to restore the instant connection for a little while, so what's on screen might be slightly behind. Nothing is broken and nothing is lost — the app keeps checking for updates in the background (see below), so the page still refreshes itself, just not the split second changes happen. If you want the very latest right now, reloading the page always pulls a fresh copy.
#When the connection drops, screens keep updating
Losing the instant connection does not mean the screen freezes or shows the wrong thing. When live updates aren't available, the app automatically switches to polling — it checks for new data every few seconds and refreshes the screen with whatever it finds.
The difference is only in timing:
- With the live connection: changes appear the moment they happen.
- While polling: changes appear a few seconds later, on the next check.
Either way, what you see is accurate. Your data is safe and complete — the app's stored records are always the source of truth, and the screen simply reflects them. Polling is a fallback that keeps you current while the instant connection comes back; when it does, the indicator returns to Live on its own.
#What "updated Xs ago" means
Next to the indicator you'll often see a note like updated 4s ago or updated 2m ago. That's simply how long it has been since this screen last pulled in fresh data.
- A small number (a few seconds) means you're looking at current information.
- A larger number just means it's been a little longer since the last refresh — common right after your device wakes up or while the connection is being restored.
The counter resets every time the screen refreshes, whether that update arrived instantly over the live connection or on the next polling check. If it ever climbs higher than you'd like, reloading the page fetches the latest right away.
#The short version
- Live — up to the second. Nothing to do.
- Reconnecting — a brief hiccup; it fixes itself.
- Stale — slightly behind, still updating in the background; reload for the latest.
- Polling fallback keeps screens current when the instant connection is unavailable — your data is always safe and correct.
- "updated Xs ago" tells you how long since this screen last refreshed.